Support Center

How can we help you?

Get answers to common questions or reach out directly. We typically respond within one business day.

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Email Support

Send us a message and we'll get back to you within one business day. Include what you were trying to do and what happened.

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Privacy & Data

ThreadClear processes all conversations ephemerally — nothing is stored after analysis. For privacy questions or data deletion requests, contact us directly.

michael@threadclear.com →

Frequently Asked Questions

No. ThreadClear processes your conversations ephemerally — content is analyzed in memory and immediately discarded. We never store, log, or train on your email or message content. This is a core architectural principle, not just a policy.

Search for "ThreadClear" in the Google Workspace Marketplace and click Install. Once installed, the ThreadClear analysis card will automatically appear when you open any email thread in Gmail — on both desktop and mobile.

The conversation health score (0–100) reflects the overall quality of a thread — factoring in unanswered questions, tension points, response patterns, and communication clarity. 80+ is healthy, 60–79 needs attention, below 60 is at risk.

ThreadClear currently supports Gmail via the Workspace Add-on and direct text or image paste at app.threadclear.com/try. Outlook, Slack, and Teams support are on the roadmap.

Yes. ThreadClear's ephemeral processing means no conversation content is retained after analysis, making it viable for healthcare, legal, financial services, and other regulated industries. Self-hosted deployment is available for Enterprise customers requiring air-gapped environments.

You can cancel anytime from your account settings at app.threadclear.com. Your access continues until the end of the current billing period. Email michael@threadclear.com if you need any help.

ThreadCapsule™ is ThreadClear's proprietary conversation normalization technology. It standardizes conversations from any platform — email, Slack, Teams, SMS — into a unified structure that enables consistent, accurate analysis regardless of source format.

Still have questions?

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